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Return & exchange policy

We accept returns or exchanges of items at ‘The Shadow’; however, a set of protocols must be followed for both our crew and customers to keep the process of return and exchange seamless.

  1. The product purchased must be in mint condition; that is, no sign of usage should be seen.
  2. To ensure the authenticity of the product, the tags and boxes must be retained.
  3. To validate the purchase, online or offline receipts, and bank statements must be readily provided to initiate the return process.

In case of any queries, our customer service helpline is always looking out for you and is eager to answer your questions and relieve your worries.

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